Frequently Asked Questions

MAJORES brings together distinct product worlds, including graphic apparel, women’s fashion and men’s fashion, within one connected storefront.

Each product world has its own style and focus, while customers can browse, shop and check out through the same MAJORES experience.

Yes.

Your shopping bag and checkout work across the MAJORES storefront, so products from different collections or product worlds can be purchased in the same order.

Items within the same order may be prepared, fulfilled or shipped separately when their production or delivery timelines differ.

Please review the individual product page before placing your order.

The product page contains the most current available information about sizing, materials, care instructions, colours, availability and any item-specific details.

Because sizing and specifications can vary between products, the information shown on the individual product page should always be used when making your selection.

Manufacturing and fulfilment locations can vary by product.

MAJORES works with different suppliers and fulfilment partners depending on the item, product category and delivery destination.

Where specific manufacturing or fulfilment information is available and relevant, it may be shown on the product page.

Because products within the same order may come from different locations, they may also arrive in separate shipments.

Some products may be restocked, while others may be limited, seasonal or discontinued.

A restock is not guaranteed unless specifically stated.

For the most current availability, check the product page and MAJORES new-arrival or collection pages.

Processing and fulfilment times can vary by product.

Some items may require additional preparation before shipment, particularly when products are produced or fulfilled through different partners.

Once an item has shipped, you will normally receive a shipping confirmation containing available tracking information.

Estimated delivery times and fulfilment information shown on the product page or applicable Shipping Policy should be reviewed before ordering.

When tracking is available, your shipping confirmation email will include the relevant tracking details.

Please allow some time after receiving the shipping confirmation for the carrier’s tracking system to update.

If an order contains multiple shipments, you may receive separate tracking information for each package.

Items in the same MAJORES order may be prepared or shipped separately.

This can happen when products are fulfilled from different locations or have different production and processing timelines.

You may receive more than one shipping confirmation and tracking number for the same order.

If all expected shipments have been marked delivered and an item is still missing, contact MAJORES Customer Care.

Available shipping destinations are shown through the country or region options available on the MAJORES storefront and during checkout.

Shipping availability can vary by product and destination.

If a product cannot be delivered to the selected location, this may be indicated on the product page or during checkout.

Taxes, customs duties and import charges can depend on the destination, product and applicable local laws.

Where taxes or duties are collected during checkout, they will be shown before the order is submitted.

Additional charges may sometimes be assessed by local customs authorities or carriers after shipment.

Unless otherwise stated during checkout or in the applicable MAJORES policy, customers are responsible for any customs duties, import taxes or similar charges imposed by their destination country or region.

Carrier delays can occasionally occur after an order has shipped.

If tracking shows that your package is still in transit, please continue to monitor the carrier updates before contacting MAJORES.

If tracking shows the package as delivered but you cannot locate it, first check around the delivery location, with household members, neighbours or building staff where applicable.

If the package remains missing or tracking has stopped updating for an unusual period, contact MAJORES Customer Care with your order number and tracking information so the situation can be reviewed.

Carrier investigations and available remedies may depend on the circumstances of the shipment.

You may submit a cancellation request until your order is fulfilled.

Once fulfilment has begun or the order has shipped, it cannot be cancelled, modified or changed.

This includes changes to products, sizes, colours, quantities or shipping information.

Because fulfilment can begin quickly, submitting a cancellation request does not guarantee that the order can be stopped.

Please review your order carefully before completing checkout.

The payment methods currently available to you will be displayed during checkout.

Available payment options may vary depending on your country, region, currency, device or payment provider.

Please use one of the payment methods presented at checkout when completing your purchase.

The currency displayed on the MAJORES storefront depends on the country or region selected.

You can review or change your available country or region using the selector provided on the site.

Always confirm the currency and final order total shown during checkout before submitting your order.

Your bank or payment provider may apply its own foreign-exchange rate or transaction fee where applicable.

Yes. MAJORES gift cards may be available for purchase through the storefront.

Gift cards are subject to the applicable MAJORES Gift Card Terms & Conditions, including any rules concerning use, redemption, expiry or restrictions.

Please review the Gift Card Terms & Conditions before purchasing or using a gift card.

All sales are final and MAJORES does not offer exchanges.

We do not provide returns or refunds for change of mind, incorrect size or colour selection, personal preference or an item ordered in error.

The exception is an approved claim involving verified damage, defect or another circumstance specifically covered by the applicable MAJORES Return and Refund Policy.

Please review product information, sizing and order details carefully before completing your purchase.

Contact MAJORES within 7 days of delivery with your order number, clear photographs of the issue and a brief description of the damage or defect.

If the claim is approved, MAJORES will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

Where a return is required, the item must be unused and unworn, with original tags and clear garment packaging bearing the SKU label where available.

MAJORES covers return shipping for approved damage or defect claims where a return is required.

Please refer to the Return and Refund Policy for complete terms.

No.

Minor differences in print placement, colour tone, sizing tolerance, fabric texture, material weight, stitching, natural grain or pattern can occur during manufacturing and do not normally qualify as defects.

Digital screens and lighting conditions can also cause colours to appear slightly different from the physical product.

If a variation is significant enough to materially affect the appearance, function or usability of the item, contact MAJORES within 7 days of delivery so the issue can be reviewed.

Use the unsubscribe link provided at the bottom of a MAJORES marketing email.

You may also use the available email-preference options on the MAJORES website or contact us for assistance.

Transactional communications related to orders, customer service, account activity or other necessary service information may still be sent where applicable.

For order questions, customer-service requests or general enquiries, use the MAJORES Contact Us page.

We also welcome feedback about your shopping experience, website accessibility, products and services.

Where a dedicated Feedback page is available, you can use it to share comments or suggestions directly with us.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.