Política de reembolso

MAJORES™
Last updated: September 12, 2026

All Sales Final

All products sold by MAJORES are final sale once shipped. We do not offer returns, refunds, or exchanges for change of mind, incorrect size or colour selection, personal preference, or an item ordered in error, except as stated below or where required by applicable law.

Damaged or Defective Items

If an item arrives damaged or defective, contact MAJORES within 7 days of delivery. Include your order number, clear photos of the issue and packaging where applicable, and a brief description of the problem.

We will review the claim and, if approved, provide a replacement or refund as appropriate. Do not return an item without instructions from MAJORES.

Return condition for approved claims

Where a return is required, the item must be unused and unworn, with original tags and clear garment packaging bearing the SKU label, where available. For verified damage, defect, or shipping-error claims, MAJORES covers return shipping by providing a prepaid label or another return solution where required.

Original shipping and handling charges are non-refundable except where required by applicable law.

Production & Material Variations

Minor differences in colour tone, print placement, sizing tolerance, fabric texture, material weight, or natural grain or pattern are normal characteristics of production and do not qualify as defects.

If a variation significantly affects an item’s appearance or usability beyond what is reasonably expected, contact us within 7 days of delivery so we can review it.

Delivered but Reported Missing

A shipment marked “Delivered” by the carrier but reported missing does not automatically qualify as damaged or defective.

Please contact the carrier first, verify the delivery address and location, and then contact MAJORES so we can assist with the carrier investigation where possible.

Incorrect Address or Failed Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout. Orders returned because of an incorrect or incomplete address or failed delivery attempts are not eligible for refunds or replacements, except where required by law.

Cancellations and Order Changes

Cancellation requests may be submitted until an order is fulfilled. Once fulfilment has begun or an order has shipped, it cannot be cancelled, modified, or changed.

Refund Processing

Approved refunds are issued to the original payment method. Where an approved item is returned, please allow 5–7 business days after MAJORES receives it to process the claim. Your payment provider may require additional time for the credit to appear.

Gift Cards and Currency

MAJORES digital gift cards are issued in Canadian dollars (CAD). If you shop in a market that uses another currency, Shopify converts the displayed and charged purchase amount using the exchange rate applied to that market at checkout. Exchange rates may change.

Gift cards are non-refundable and cannot be redeemed for cash or credit, except where required by law. When a gift card is used in another available currency, Shopify applies its current currency-conversion process to the available balance.

For additional gift-card terms, see our Gift Card Terms & Conditions.